I had talked to 2 other representatives over the last 5 days about an upgrade that were supposed to call me back but didn’t. Not that things went smoothly.they didn’t. I had the best ever customer service experience today.

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Manage and pay your bills easily, or simply enroll in Auto Pay. Switch to a different plan easily or go Unlimited right from your device.Change or manage your account safely anywhere, anytime.Monitor data usage via a control center that lets you see how much data is being used, who is using it and how to get more when you need it.Get on-demand support tools, such as Live Chat and step-by-step troubleshooting instructions as needed.View your account in one seamless feed.Check to see which offers you're eligible for.Switch to Verizon in minutes (and bring your phone), thanks to auto-detection of your device and the ability to scan your ID for quick setup.The My Verizon app is the all-in-one hub of your Verizon experience, allowing you to keep track of account changes and the latest offers, easily switch to Verizon, and much more.

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